Lightbug
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Knowledge base
Before You Buy
The Device
9
Is real-time tracking/on-demand tracking available?
Can the devices be turned on/off?
Can the devices operate in extreme weather conditions?
Are the devices waterproof?
Does LightBug install the devices?
See all 9 articles
Subscription
5
Why do I need a data plan/subscription?
How does the subscription work? Is there a minimum contract duration?
How much is the subscription?
Can I use my own SIM Card and/or server?
Can I use one subscription for multiple GPS trackers?
Battery & Charging
2
How long will the battery last?
How long do the devices take to charge?
Connectivity
6
How does it all work?
Do the devices have Bluetooth connectivity?
Do the devices need internet to work?
Will the devices work in remote/poor signal area?
Will the device work indoors?
See all 6 articles
Countries of Operation
2
Which countries do LightBug products work in?
Will it cost me extra to use my tracker in another country?
Shipping & Delivery
2
Do you ship internationally?
How fast can I get my devices?
Mounting
3
Do the trackers need to be exposed?
How strong is the magnetic mount?
Where is the best place to mount devices?
Warranty and Returns
3
What is your return policy?
Is there a warranty on the devices?
What if there’s a problem with my device?
Privacy & Security
2
What privacy measures are in place?
If someone finds the tracker can they trace it back to me?
My Account
Account
6
How can I add multiple LightBug devices to my account
Can multiple mobile devices track a single tracker?
Can I change the email address of my account?
How can I sign out of the LightBug app?
How can I reset my password?
See all 6 articles
Subscription
4
How can I cancel my subscription/data plan?
How can I change my data plan?
How can I update my billing period?
How do I update my billing information?
My Device
Features & Functions
10
How to create a GPS safe-zone
How to create additional safe-zones
How to get the maximum battery life
How to create a home Wi-Fi safe-zone
How to create a notification alert
See all 10 articles
Battery & Charging
3
How do I charge the Lightbug Zero?
How do I charge the Lightbug Pro?
How to get the maximum battery life
Configuration
4
Configuring my LightBug GPS tracker for use on people
Configuring my Lightbug GPS tracker to monitor my vehicle
Using my Lightbug GPS tracker for assets
Configuring my LightBug GPS tracker for use on pets
Troubleshooting
2
My LightBug device isn't working/responding/reporting
My LightBug device is not charging
Help Desk Software
by Freshdesk