Lightbug

The Device 10

• Is real-time tracking/on-demand tracking available?
• Can the devices be turned on/off?
• Can the devices operate in extreme weather conditions?
• Are the devices waterproof?
• Does LightBug install the devices?

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Subscription 5

• Why do I need a data plan/subscription?
• How does the subscription work? Is there a minimum contract duration?
• How much is the subscription?
• Can I use my own SIM Card and/or server?
• Can I use one subscription for multiple GPS trackers?

Battery & Charging 1

• How long will the battery last?

Connectivity 6

• How does it all work?
• Do the devices have Bluetooth connectivity?
• Do the devices need internet to work?
• Will the devices work in remote/poor signal area?
• Will the device work indoors?

See all 6 articles

Countries of Operation 2

• Which countries do LightBug products work in?
• Will it cost me extra to use my tracker in another country?

Shipping & Delivery 7

• Do you ship internationally?
• How fast can I get my devices?
• Will I have to pay customs or import fees?
• My order is on hold at customs, what should I do?
• What if my country isn't listed at checkout

See all 7 articles

Mounting 3

• Do the trackers need to be exposed?
• How strong is the magnetic mount?
• Where is the best place to mount devices?

Warranty and Returns 3

• What is your return policy?
• Is there a warranty on the devices?
• What if there’s a problem with my device?

Privacy & Security 2

• What privacy measures are in place?
• If someone finds the tracker can they trace it back to me?

Account 6

• How can I add multiple LightBug devices to my account
• Can multiple mobile devices track a single tracker?
• Can I change the email address of my account?
• How can I sign out of the LightBug app?
• How can I reset my password?

See all 6 articles

Subscription 4

• How can I cancel my subscription/data plan?
• How can I change my data plan?
• How can I update my billing period?
• How do I update my billing information?

Features & Functions 14

• How to create a GPS safe-zone
• How to create additional safe-zones
• How to get the maximum battery life
• How to create a home Wi-Fi safe-zone
• How to create a notification alert

See all 14 articles

Battery & Charging 3

• How do I charge the Lightbug Zero?
• How do I charge the Lightbug Pro?
• How can I get the maximum battery life from my tracker?

Configuration 4

• Configuring my LightBug GPS tracker for use on people
• Configuring my Lightbug GPS tracker to monitor my vehicle
• Using my Lightbug GPS tracker for assets
• Configuring my LightBug GPS tracker for use on pets

Troubleshooting 2

• My LightBug device isn't working/responding/reporting
• My LightBug device is not charging