The Device

Is real-time tracking/on-demand tracking available?
Our devices do not support on-demand location as it results in bad battery life. Our devices work by setting a schedule of location updates at intervals cho...
Wed, 4 Nov, 2020 at 3:48 PM
Can the devices be turned on/off?
There is no on/off button, but if you no longer need the device, you can cancel your subscription at any time and reactivate devices at a later date. You ca...
Tue, 28 Apr, 2020 at 10:43 AM
Can the devices operate in extreme weather conditions?
The devices have an operating temperature of -20°C to 60°C. In both the extremely higher and lower temperatures the battery life of the Lightbug Pro and Zer...
Wed, 2 Dec, 2020 at 11:42 AM
Are the devices waterproof?
Yes, all of our products are IP66 or IP67 rated. See product technical specifications for more information.
Mon, 13 Apr, 2020 at 8:13 AM
Does LightBug install the devices?
No, we do not install the tracking devices. Should you have any questions on installation and mounting, we're happy to help!
Mon, 13 Apr, 2020 at 8:13 AM
Will the devices work straight out of the box?
The devices arrive ready to use, there is no assembly required; however, you will need to charge and activate your tracker.
Mon, 13 Apr, 2020 at 8:13 AM
What comes in the box?
The LightBug Zero and Pro come with a magnetic charging cable, a silicone case and adhesive pads.
Tue, 16 Mar, 2021 at 12:49 PM
Are you able to produce custom devices?
Yes we can, we love being surprised by the new and innovative uses for our tracking technology! So, if our devices don’t exactly fit your requirements, get ...
Mon, 13 Apr, 2020 at 8:13 AM
Do you offer sample/demo devices?
We do not currently offer sample devices, the quickest way to get one would be to place an order on our website.
Mon, 13 Apr, 2020 at 8:13 AM
How often will I have to replace a Lightbug device?
Unless there is accidental damage, you should not need to replace your Lightbug GPS tracker. If your device has a manufacturing defect within the first year...
Wed, 30 Jun, 2021 at 4:24 PM