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Before You Buy
Is real-time tracking/on-demand tracking available?
Can the devices be turned on/off?
Can the devices operate in extreme weather conditions?
Are the devices waterproof?
Does LightBug install the devices?
See all 10 articles
Why do I need a data plan/subscription?
How does the subscription work? Is there a minimum contract duration?
How much is the subscription?
Can I use my own SIM Card and/or server?
Can I use one subscription for multiple GPS trackers?
Battery & Charging
How long will the battery last?
How does it all work?
Do the devices have Bluetooth connectivity?
Do the devices need internet to work?
Will the devices work in remote/poor signal area?
Will the device work indoors?
See all 6 articles
Countries of Operation
Which countries do LightBug products work in?
Will it cost me extra to use my tracker in another country?
Shipping & Delivery
Do you ship internationally?
How fast can I get my devices?
Will I have to pay customs or import fees?
My order is on hold at customs, what should I do?
What if my country isn't listed at checkout
See all 7 articles
Do the trackers need to be exposed?
How strong is the magnetic mount?
Where is the best place to mount devices?
Warranty and Returns
What is your return policy?
Is there a warranty on the devices?
What if there’s a problem with my device?
Privacy & Security
What privacy measures are in place?
If someone finds the tracker can they trace it back to me?
Help Desk Software
by Freshdesk Support Desk