Shipping & Delivery

Do you ship internationally?
Yes, we ship to most countries! Shipping costs and times will be shown during checkout.
Tue, 29 Jun, 2021 at 3:57 PM
How fast can I get my devices?
For all items in stock, we aim to dispatch your order within 1-3 days. Shipping times will vary.  Dispatch time: It can take 1-3 days for your order to be ...
Mon, 14 Sep, 2020 at 12:43 PM
Will I have to pay customs or import fees?
We will prepare all the required documentation for international shipping, however Lightbug does not take responsibility for any customs or import fees that...
Tue, 29 Jun, 2021 at 2:54 PM
My order is on hold at customs, what should I do?
If your order is on hold at customs please contact your local customs office or shipping courier. If you're still facing problems, reach out to us at ...
Tue, 29 Jun, 2021 at 3:01 PM
What if my country isn't listed at checkout
Please email us at enquires@thelightbug.com for alternative shipping methods.
Tue, 29 Jun, 2021 at 3:03 PM
Can I change my shipping address after placing the order ?
Our shipping team may have already started processing your order, however, we may be able to amend your shipping address before dispatch. Please get in cont...
Tue, 29 Jun, 2021 at 4:04 PM
I haven't received my order or shipping confirmation?
It may be that your confirmation emails have gone to your spam or junk mail so we recommend that you check there first. If you still cannot find your confir...
Tue, 29 Jun, 2021 at 4:00 PM