Account

Find out how to make all major changes to your account

How can I add multiple LightBug devices to my account
There is no limit to the number of trackers you can have associated to a single account.  To find out how you can track multiple devices with a single u...
Tue, 16 Mar, 2021 at 1:17 PM
Can multiple mobile devices track a single tracker?
It may be that you use your LightBug GPS tracker for keeping an eye on your child and you would like both parents to have access to the device location. Or ...
Wed, 28 Oct, 2020 at 12:46 PM
Can I change the email address of my account?
If you need to change your email address after creating your LightBug account, you need to contact our support team and we will change it for you.  It i...
Wed, 29 Apr, 2020 at 10:14 AM
How can I sign out of the LightBug app?
To log out of the LightBug app, follow these 2 simple steps:  1. On the app go to 'Account' 2. Click 'Log Out'  You h...
Tue, 16 Mar, 2021 at 1:17 PM
How can I reset my password?
If you have forgotten your password, you can reset it on the LightBug App or Web Portal.  1. On the homepage click 'Password Reset'  2. ...
Tue, 16 Mar, 2021 at 1:02 PM
How can I update my password?
If you have forgotten you password, check out this article.  If you want to change your password but you haven't forgotten you current password, fo...
Tue, 16 Mar, 2021 at 1:09 PM